Privacy Policy

MADRASA CONNECT (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”) and related services.

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1. Introduction 2. Scope of This Policy 3. Information We Collect 4. User Consent & Prominent Disclosure 5. Purpose of Data Collection 6. Legal Basis for Processing 7. Data Storage and Security 8. Data Sharing 9. Data Retention 10. Children’s Privacy 11. User Rights 12. International Data Transfers 13. Policy Updates 14. Contact Information

1. Introduction

Madrasa Connect (“we,” “our,” or “us”) is committed to protecting the privacy and security of all users, including schools, teachers, parents, students, and drivers.

This Privacy Policy explains how we collect, use, store, and protect your information across the Madrasa Connect mobile and web platforms.

2. Scope of This Policy

This Policy applies to all users of the Madrasa Connect apps and web dashboard.

By using our platform, you consent to the practices described in this document.

3. Information We Collect

  • Information Provided by Schools
    • School name, contact details, and authorized admin credentials.
    • Uploaded records of teachers, students, and classes.
  • Information Provided by Users
    • Profile details: name, email, role (student, teacher, parent, driver).
    • Academic data: attendance, test results, homework, timetable.
    • Communication content (chats, diary notes, announcements).
    • Usage logs and device details for technical optimization.
  • Location Data (foreground only, while app is in use)

      • Madrasa Connect collects foreground location data from drivers only while they are online and using the driver-tracking screen.

      Location data is streamed in real time and not stored permanently

    • Show the user’s current position on the map
    • Display the assigned student stop marker
    • Display the driver’s live location
    • Calculate the distance between the student’s assigned stop and the driver’s location
  • Streaming vs. Storage: Location data is streamed in real time to provide app functionality and is not stored permanently on our servers. It is used only for live tracking and operational purposes, not for marketing or third-party profiling.
  • Automatically Collected Information
    • Device identifiers and app usage analytics (via Firebase).
    • Crash reports and performance data for reliability improvements.

    Note: Madrasa Connect does not collect or store payment, credit card, or other financial information.

5. Purpose of Data Collection

We collect and process data only to:

  • Enable core school management features (attendance, results, communication).
  • Ensure account verification and secure login.
  • Provide real-time notifications and updates.
  • Improve app performance and user experience.
  • Generate analytics reports for school administration.
  • Allow chat, file sharing, and profile updates (photos, videos, files)

We do not use your data for advertising or marketing.

7. Data Storage and Security

  • All data is securely stored on Amazon Web Services (AWS) with encryption in transit and at rest.
  • Access is restricted to authorized administrators and school officials.
  • We employ multi-layered security, including firewalls, encryption, and access logs.

8. Data Sharing

We may share limited information only with:

  • The user’s affiliated school or institution.
  • Trusted service providers (e.g., Firebase, AWS) under strict data processing agreements.

We do not sell, rent, or disclose user information to third parties for commercial use.

9. Data Retention

User data is retained only for as long as necessary to fulfill the educational purpose or as required by the school.

Upon request from the school, data may be deleted or anonymized permanently.

10. Children’s Privacy

Madrasa Connect complies with:

  • COPPA (Children’s Online Privacy Protection Act – USA)
  • FERPA (Family Educational Rights and Privacy Act)
  • Gulf PDPL standards for minors

We do not collect personal data directly from children without parental or institutional consent.

11. User Rights

Depending on your region, you may have the right to:

  • Request access to your personal data.
  • Request correction or deletion of inaccurate information.
  • Withdraw consent for specific processing activities.
  • Request data portability or restriction of processing.

Requests can be made through your school administrator or by contacting: support@madrasaconnect.com

12. International Data Transfers

Data may be processed and stored on secure servers located in compliance with U.S. and Gulf regional data protection laws.

All transfers are conducted using legally recognized safeguards.

13. Policy Updates

We may periodically update this Privacy Policy.

Any significant changes will be communicated through the app, web portal, or email notifications.


Continued use of the platform indicates acceptance of any updates.

14. Contact Information

For questions, technical support, or legal concerns, please contact:

Published by Crescent Webs, LLC

By using MADRASA CONNECT, you agree to this Privacy Policy.

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